Case Study
Automation for E-commerce Retailer
Reported result range: Saved 40 hours/week, 80% resolution rate.
The Problem
High volume of repetitive order status inquiries.
Stack Used
ShopifyOpenAIMake
What Changed
Replaced manual Zendesk responses with an AI agent that directly queries Shopify APIs to provide real-time order updates.
Lessons Learned
Customers prefer instant AI answers for simple queries over waiting 24 hours for a human. Fallback to human is critical for edge cases.